Frequently Asked Questions

Answers to common questions about finding the right part for your modern Triumph, ordering, shipping, returns and warranty. Can’t find your answer? Call +1-720-570-7884 or email sales@britishiron.com.

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Finding the right part

What motorcycles do you sell parts for?

We sell parts for modern, Hinckley-built Triumph motorcycles. That includes air-cooled twins such as the Bonneville, T100, Thruxton, Scrambler, Speedmaster and America, liquid-cooled twins such as the T120, Street Twin and Bobber, and triples such as the Speed Triple, Street Triple, Daytona, Sprint, Tiger, Trophy and Rocket III.

How do I find parts for my bike?

Use Shop by Vehicle to choose your year, make, model and category. You can also browse by collection or brand, or use the search box at the top of every page.

How do I know a part will fit my motorcycle?

Each listing title names the models and model years the part fits, along with its part number. Check those against your bike. Our Triumph VIN guide shows how to read your model and model year from your VIN. If you are still unsure, call or email us before you order and we will confirm the fit.

Which brands do you carry?

Our brands include EBC, Barnett, Venhill, K&L Supply, BikeMaster, Rick’s Motorsport, CruzTools, NGK, Avon Tyres, Hagon, Progressive Suspension, Galfer USA, Goodridge, DynoJet, Motion Pro, All Balls Racing and our own British Iron parts. See every brand we carry.

Do you sell service tools?

Yes. Our service tools include workshop, engine, primary and transmission, suspension, wheel and brake, and electrical tools. Please note that service tools cannot be returned.

Do you sell parts for vintage Triumph, Norton and BSA motorcycles?

Yes, through our sister store, The Bonneville Shop, which specializes in pre-1983 Triumph, Norton and BSA motorcycles.

Can you help with repairs and maintenance?

Our technical blog covers common repairs, including carburetor cleaning and tuning, hydraulic brake restoration and fuel injection diagnostics. For a specific question, call or email us during business hours.

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover.

Do I need an account to place an order?

No. You can check out as a guest. If you already have an account, please log in at checkout so the order is saved to your account.

Can I save parts to buy later?

Yes. Add parts to your wishlist and come back to them at any time.

Can I cancel or change my order?

Yes, if you contact us quickly. While an order is still in Processing status, we will do our best to make the change or cancel it with a full refund. Once an order has shipped, it can no longer be changed and must go through our returns process.

Do you have sale items?

Yes. See our current sale items. Clearance and 2nd’s items are sold as-is and cannot be returned.

Shipping & Delivery

Do you offer free shipping?

Yes. Standard shipping is free to the lower 48 US states, normally by USPS.

How quickly will my order ship?

Orders received Monday through Friday before 12:00 noon Mountain Time ship the same day. Orders received after noon ship the next business day.

Can I get faster shipping?

Yes. Expedited and priority shipping are available from several carriers for an additional charge, which is shown at checkout.

Do you ship outside the United States?

Yes. If the shipping rate quoted at checkout seems high, email your parts list and shipping address to sales@britishiron.com and we will check the cost. Shipping and tariff costs have risen worldwide since mid-2024.

What if my order arrives damaged?

Let us know as soon as possible. Keep all of the original packaging and take photos if you can. Damage claims are handled through the shipping carrier, and we will help you with the claim.

What happens if my package is returned as undeliverable?

Please make sure your shipping address is complete and correct. Packages returned to us marked Return to Sender, Insufficient Address or Unable to Forward are subject to a 10% return fee plus the shipping cost.

Returns & warranty

What is your return policy?

Most products can be returned within 30 days of delivery. Returned items must be new, complete and in their original packaging with labels, along with a signed RMA form. See our full shipping and returns policy.

What cannot be returned?

Bearings, service tools and electrical items cannot be returned. Clearance and 2nd’s items are sold as-is. Parts that have been installed, used, damaged or altered cannot be returned.

How do I start a return?

Fill out the Return Request form at the bottom of our Shipping and Returns page. Our Returns Team normally replies within one business day with an RMA form. Print it, fill in any missing details, sign it and include it with the return. Please ship the return within 30 days of receiving the RMA.

Who pays for return shipping, and is there a restocking fee?

You pay for return shipping, and returns must be sent prepaid. Unless the part is defective or we made an error, a refund carries a 10% restocking fee. Choose store credit instead and there is no restocking fee.

Do you offer exchanges?

We do not offer direct exchanges. Return the item for a refund or store credit, then place a new order for the part you need.

I bought from you on eBay. How do I return it?

Purchases made through eBay must be returned through the eBay website.

Do your parts come with a warranty?

Warranties come from each part’s manufacturer, and we will help you with a claim. Manufacturer warranties last at most 12 months from purchase, do not cover normal wear or misuse, and usually take 4 to 8 weeks to process. Email us photos of the part first. If the claim goes ahead, you ship the part to us for inspection.

About Us

Where are you located?

Modern British Iron is based at 190 S College Dr, STE C, Cheyenne, Wyoming 82007, USA.

How can I contact you?

Call +1-720-570-7884 or email sales@britishiron.com, Monday to Friday, 9 a.m. to 5 p.m. Mountain Time. You can also use our contact form.

How can I hear about new parts and sales?

Sign up for our newsletter using the form at the bottom of any page.

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