Our Goal
Our goal is to provide the best customer service and support to help you keep your British bike running safely for years to come. So, before you buy, please contact with any questions that you might have. During normal business hours, we are always available to assist with any questions you might have. Please don’t hesitate to call or email us at 720-570-7884 or sales@britishiron.com.
Shipping
During normal business hours, we are always available to assist with any questions you might have. Please don’t hesitate to call or email us at 720-570-7884 or sales@britishiron.com .
International Customers – if quoted rates seem high, please send your parts request list and shipping address to sales@britishiron.com to verify shipping costs.
Damaged Items from Shipping
Please let us know as soon as possible if any items on your order arrive damaged. Please keep all original shipping packaging and please take pictures if at all possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like.
Returns
(PLEASE NOTE: If you purchased your products through eBay, you must request your return through the eBay website: CLICK HERE. )
From the date of delivery, we offer a 30 day return period on most products except for bearings, service tools or electrical components. We do require returned products to be received by us in a new condition with original packaging, labels, and RMA Form to qualify for a refund or store credit less any relevant restocking fee. All returned items will be inspected by a trained technician for evidence of damage, use or installation. Any evidence of such damage, installation or use will nullify the return. Depending on the nature of the return, British Iron reserves the right to bill for any other associated costs including any labor or material costs necessary to complete the return testing process. Any faults found to be caused by damage due to improper installation, improper handling or any other such factors will not be covered and all associated testing and shipping costs will be billed at the discretion of British Iron.
Return Shipping
The customer is responsible for paying return shipping. All shipments must be made prepaid; packages shipped COD will be rejected. Any refused, undelivered, or abandoned package will be subject to a $10 Service Fee.
Restocking Fee
With the exception of defective parts or errors on our side, returns may be subject to a restocking fee. If you would like your payment refunded, there is a 10% restocking fee. If you would like store credit, there is a 0% restocking fee.
Exchanges
British Iron does not offer a direct exchange program. Items will need to be returned and another product purchased.
Defective Parts
British Iron sells parts from many manufacturers. Each manufacturer has its own warranty policy. British Iron will assist customers with their warranty claim with the original manufacturer if the customer feels the part is faulty; however, British Iron does not provide any direct warranty on any item sold. Please note that warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
The customer is responsible for shipping the part to British Iron for a warranty claim. If a claimed faulty part arrives at our warehouse, inspected, and found not to be faulty or is not in a new condition with original packaging, then any claimed warranty is nullified. The customer then has the choice to pay shipping to retrieve the product or abandon the return. If the part does fall under the warranty claim, per the discretion of the manufacturer’s warranty; either a replacement part will be offered, or the cost of the part will be refunded at the customer’s discretion.
Please assist us and yourself by sending us any photos of a potentially defective part using our text number or email address above.
Order Cancellation / Modification
If you want to cancel or modify your order, act quickly! We strive for fast shipping, so if you contact us while the order is still in a “Processing” status, we will try our hardest to make the changes you want with all items refunded in whole. If the order has already “Completed” and shipped, we will not be able to make changes and the product(s) will need to go through the Returns process.
Non-returnable categories
Due to the cost and difficulty in determining the returned condition of electrical parts, bearings and service tools, we do not accept returns on these categories. Please be certain of your choice before purchasing these categories of products.
Please Note
If this is your first time requesting a return form; the Form sent from our return team will more than likely be sent to your spam folder in your email inbox. If you do not hear from our team within 24 hours (excluding weekends – they will be sent the following Monday), please check your spam folder before inquiring for a second time. If you are still unable to find your return form after checking your spam folder, please give our Customer Service Reps a call for further help.